Every Corvex Logistics consignment is handled with audited care. Here is what our coverage covers, how to file a claim, and our cancellation and refund policy.
Coverage is arranged through licensed underwriters in Uganda and Kenya. All policies are available for client review on request.
All-risk cargo cover for mineral consignments transported on all active corridors: Northern Corridor (Kampala–Mombasa), Central Corridor (Kampala–Dar es Salaam), Sudan / South Sudan Corridor (Kampala–Juba via Nimule), and Ethiopia Corridor (via Nairobi–Moyale). Coverage activates at the moment goods are loaded onto our convoy vehicle and remains active until handover at the destination port.
Covered risks: theft, road accident, fire, vehicle rollover, flooding, and border-crossing delay exceeding 72 hours due to force majeure. Exclusions: inherent mineral degradation, radioactive material, and contraband.
Included in all road freight contractsSpecialist high-value all-risk cover for gold doré, refined bars, and certified gemstones transported via Entebbe International Airport. Coverage includes armoured ground transfer from our bonded warehouse to the cargo terminal, airside handling, in-flight, and final-mile armoured delivery to the consignee.
Minimum declared value for air cargo policies: USD 50,000. Maximum single-consignment cover: USD 5,000,000. Valuation based on the LBMA AM fix on the date of departure. Third-party assay certificate required for claims.
Arranged per consignment · Declared value basisGoods held in our Kampala bonded warehouse are covered under a blanket storage policy issued by our underwriter. Coverage runs from the moment goods enter the bonded facility to the moment they are loaded onto a transit vehicle or collected by the client.
Covered risks: theft, fire, flood, structural collapse, and power-loss spoilage for temperature-sensitive mineral samples. 24-hour CCTV and dual-custody access logs maintained as standard. Storage documentation provided on request.
Included for all bonded storage clientsCover for goods from the point of collection at the mine or ASM site through to arrival at our Kampala bonded warehouse. This is the highest-risk transit segment, remote roads, variable vehicle conditions, and limited emergency infrastructure.
All collection vehicles are GPS-tracked and armed. An incident report must be filed within 48 hours of any loss or damage event for a claim to be valid. Coverage limits are stated in the collection service agreement signed at engagement.
Included in mine-gate collection contractsClaims must be initiated within 48 hours of a loss or damage event. Late notifications may limit our ability to investigate and may affect the claim outcome.
Contact our operations desk within 48 hours by phone (+256 708 647 752) or email (trade@corvexlogistic.com). Provide your CVX tracking number, a description of the loss or damage, and the approximate time and location of the incident.
Within 5 business days, submit: your original consignment note, weigh-bill and assay certificate (if applicable), photographs of damage, a police abstract report for theft or road incidents, and a written loss statement. Our claims team will acknowledge within 24 hours of receipt.
Our underwriter will appoint an independent surveyor within 3 business days. The surveyor may request access to the remaining goods, GPS logs, CCTV footage, and driver statements. Assessment normally completes within 5–7 business days of survey appointment.
Approved claims are settled in USD within 14 business days of written approval from the underwriter. Payment is made by bank transfer to the account stated on your Corvex Logistics client agreement. Partial settlements may be offered where liability is shared or disputed.
What to do immediately after an incident: Do not move or dispose of damaged goods until the surveyor has inspected them. Photograph everything, the container, seals, goods, and surroundings. If the incident involves theft or a road accident, obtain a police abstract before the convoy departs the scene. Failure to preserve evidence may void the claim.
Corvex Logistics charges are based on work completed and resources committed at the time of cancellation. The table below summarises the refund position at each stage.
| Cancellation Stage | Refund Position | Notes |
|---|---|---|
| Before collection is dispatched No vehicle deployed, no resources committed |
100% Refund | Administration fee of USD 75 retained. Refund processed within 5 business days. |
| After collection dispatch, before physical collection Vehicle en route to your site |
75% Refund | Vehicle mobilisation and fuel costs retained. Refund within 7 business days of cancellation request. |
| After physical collection, before documentation starts Goods in our bonded warehouse |
50% Refund | Collection and return transport to your site must be arranged. Return logistics costs are at the client's expense. |
| Documentation in progress DGSM, ITSCI, or KP submissions made |
Case by Case | Government fees already paid are non-recoverable. Corvex Logistics service fee may be partially refunded depending on stage. Contact the trade desk to review. |
| In transit, convoy departed Goods on corridor, en route to port |
Non-Refundable | Goods can be returned from the next scheduled waypoint at the client's cost. Transit insurance remains in effect. Contact operations immediately. |
| At port or beyond Goods in port custody or vessel-loaded |
Non-Refundable | All charges are final. Buyer and port agent have taken custody. Port recall incurs additional charges payable by the client. |
Call +256 708 647 752 or email trade@corvexlogistic.com with your CVX tracking number. We respond to all claims enquiries within one business day.